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Manufacture Comparison
To further assist and
protect our customers from unethical manufactures we have comprised a list of
questions to ask our competitors. PLEASE ask the
following questions before you make any decisions:
The information below is solely
intended to assist and protect our customers. We at Kevin's Custom Crafts
welcome competition. However, we also feel that we must defend ourselves and our
customers from unethical competitors. Since we started manufacturing our custom
crafted lighthouses we have been constantly and maliciously attacked by one of
our competitors with outright slander and blatant lies. We at Kevin's
Custom Crafts do not believe in negative advertising or so called bad mouthing ,
and we would never talk negatively or put down our competitors, but we will
defend ourselves from unethical manufactures that our less than honorable.
If you have any questions about our
lighthouses please feel free to call or email us. Or if someone makes negative
statements about our lighthouses please let us know and we will answer you immediately
with the truth and facts to back it up!!! We want to earn your business with honesty, and
trust.
Please Click
Here to visit our recent customers comments to see what our customers
have said about our lighthouses and service.
One
of the biggest questions we have received over the years has been: Our
your
lighthouses made from "Fiberglass" like that of your
competitor?
Our answer is always "NO" and their lighthouses are not made
from fiberglass either!!!
Now for the Proof to back our statement:
If you take a look at the picture to your right you will see the process
for the application of Synthetic Stucco. This process consist of 1)
A solid foam core known as Polystyrene 2) A nylon or fiberglass
mesh covers the foam 3) Then a coat of Primus Adhesive
or masonry is used to adhere the nylon or fiberglass mesh to the
polystyrene base. 4) Then a coat of Synthetic Stucco is
applied. Now,
the interesting part is that our competitor has
the same application process displayed on their web site but still
claims that their lighthouses are made from fiberglass. Just because
you use a fiberglass or nylon mesh does not make it a fiberglass
lighthouse!!! It
has to make you think. If their not going to tell you the truth on
how their lighthouses are made, are they going to tell the truth about
other important factors??
My supporting information was provided from our friends at "Dryvit"
which is a manufacture of Synthetic Stucco NOT Fiberglass.
UPDATE:
Since we informed our customers about this situation our competitor has
changed their wording to say hand crafted from fiberglass AND
masonry. Although they are still trying to claim their lighthouses
are made from Fiberglass.
Again,
this is only done to assist our customers, and to defend ourselves against
negative accusations... |
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2) Ask
Questions about misleading Warranties???
Don't Be fooled by flimsy warranties. Ask for a written copy and read the warranty thoroughly. Look for key words like
"does not cover", "improper installation by the
owner", and "we will replace or repair at "our
discretion". Do these words sound like a good solid warranty to you??? Another question to ask is who pays for shipping to and from the manufacture if something happens to your lighthouse??? The answer is you the customer pays. This gets very costly, especially if you are shipping via motor freight.
UPDATE: Since
we informed our customers about this situation our competitor has removed their
flimsy warranty and are now only covers their plastic doors and windows.
We at Kevin’s Custom Crafts stand 100% behind our custom crafted lighthouses. We do not use gimmicks or
flimsy warranties to mislead our customers. We simply guarantee customer satisfaction and professional
personal service!!!! Again, we want to earn your business with honesty, and trust.
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| 3)
Ask any of our like competitors why they are at least
$50.00 to $100.00 more expensive?
We simply want your business and we want to
give you a great ornamental lighthouse at a great price. Remember we will beat or match
any like competitors written quote..... |
| 4) Check
to make sure they are using recent pictures to display their lighthouses?
Several vendors are not updating their web sites and when you receive the
lighthouse it looks nothing like what is shown in the picture. (i.e.
Some manufactures show pictures with custom crafted windows and doors but
when you receive it you get plastic windows and doors. Also some pictures
show their lighthouses with a decorative light and then when you receive it
you get a mason jar type light.)
We at Kevin's Custom Crafts update our web
site regularly and when we say we use windows with glass and curtains we
mean it. If we say we use six panel doors we mean it. Our philosophy at
Kevin’s Custom Crafts is that we endeavor to make the best possible custom
crafted lighthouse ornaments on the market today and make no compromise on
quality in the process. |
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5) Check
on their shipping charges and packing ??? Please note that UPS can
not take any lighthouse larger than 5' in one piece. So if a lighthouse is
5'6" then it will have to be delivered via motor freight, which becomes
very costly.
Kevin's Custom Crafts uses only the
best packing material and boxes. Your lighthouse will be delivered in a
double wall corrugated box and encased in foam for shipping safety.
Please note our 5' lighthouse can be shipped via UPS, which saves you the
customer money. |
| 6) Ask when your lighthouse will be
shipped??? Some custom crafted lighthouse vendors take
approximately 6-12 weeks to deliver, because they do not have up to date
equipment or lack of labor.
We at Kevin's Custom Crafts are
usually on a 1-4 week turn around time because we have the most technological
equipment available today. We are rapidly growing and are scheduled to
have our new work shop and show room completed soon. |
| 7)
Ask if you can request different colors, and if they
have custom colors to choose from? Now ask how much it cost for each
color change? Many vendors charge at least $20.00 to $50.00 for
a special order color change.
We at Kevin's Custom Crafts have 32 customs
colors to choose from at NO additional charge. |
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8)
Ask how long their lighthouse
will last in harsh elements???
Answer from Kevin’s Custom Crafts:
Our lighthouses our virtually maintenance free. The only thing you may have to
do is clean it from time to time with your garden hose....
A) If purchasing a wooden lighthouse
make sure you ask how the lighthouse will stand up to rain or if applicable salt
water. Also make sure you ask what type of wood and paint they use.
B) If purchasing an aluminum lighthouse
ask what will happen to the lighthouse during a hail or heavy rain storm.
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9) Ask if their lighthouses are truly
replicated after the actual lighthouse???
Answer from Kevin’s Custom Crafts:
we take great pride in trying to make the most authentic looking replicas
available.
A) Wooden lighthouses are a very nice
alternative and do look very nice. I know because I also sell wooden lighthouses
too, but if you want a highly detailed and truly circular lighthouses you can
not get it in wood. Example Hexagon (6 sided), Octagon (8 sided), or Dodecagon
(12 sided)
B) If your thinking about an Aluminum
lighthouses ask what detailing they use and if they even have windows or doors.
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10) Ask if their
lighthouse comes
assembled???
Answer from Kevin’s Custom Crafts:
We ship our lighthouse 99% assembled.
Some vendors ship there lighthouses in
several different pieces and you the customer must assemble your own lighthouse.
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If you have any questions please feel
free to call us at 570-523-0813 or email us we will be more than happy to assist
you in any way we can.
If you looking for a high quality custom
crafted lighthouse, then you have come to the right place. Our philosophy at
Kevin’s Custom Crafts is that we endeavor to make the best possible lighthouse
ornaments on the market today and make no compromise on quality in the process.
Customer Feedback on
Competitor Assistance:
1) Dear
Lighthouse Man, my husband and I wanted to thank you for your assistance in
helping us make our lighthouse
purchase. We visited your web site several times during our purchasing decision
and your recommended questions were very helpful in assisting us in eliminating
unwanted vendors. Your information was 100% correct and you saved us a
substantial amount of money and future anguish. Thank you again for your
willingness to help. Please feel free to use us as a reference. Kimberly
Dubrul
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